Frequently Asked Questions

Ordering

I am unsure if the product is right for my van?
If you need any help or advice on a product you wish to buy, please give us a call on +44 (0) 1789 722658 or email enquiries@nlavw.com and we will be happy to advise you on your best choice.

What payment methods do you accept?
We can accept the following cards online or through telephone; you can also check out using paypal:
Visa, Visa Debit, Visa Electron, Maestro, Mastercard, Solo

Can I order over the phone?
We are always more than happy to process orders over the phone for you – just call us on +44 (0) 1789 722658 between:
9:00 to 17:00 Monday to Friday.

Delivery

What are your delivery charges?
The delivery charges depend on the size and weight of the parcel and where it is being sent. Please see our delivery page to find out more.

How long does delivery take?
All orders placed before 2pm on a working day will be dispatched on the same day.
Orders dispatched with Royal Mail will be delivered within the next 1-3 working days.
Orders dispatched with a Next Day Courier will be delivered the next working day.

Which Countries do you currently ship to?
We deliver to Europe, the USA and most countries in the world. If you would like a quote or more information email customer.service@nlavw.com

How much does it cost to deliver internationally?
Our delivery charges change depending on weight and size and where the item is being delivered.
For more information visit the delivery page or call us on 0044 (0)1789 722658 or email customer.service@nlavw.com

Refunds and Exchange

I’ve changed my mind about an item, can I get an exchange or refund?
Yes, if it is within 28 days of purchase, and is unused and in the original packaging, we can offer you an exchange or refund (postage is not refundable).

How do I return unwanted items?
Please note you have 28 days from purchase to return items to us, subject to the item being unused and in the original packaging.
You can return your purchased goods to the following address:
NLA VW Parts
Unit 5, Stratford Agri Park
Campden Road
Clifford Chambers
Stratford-Upon-Avon
CV37 8LP
Please note postage is not refundable.

When will I receive my refund or exchanged item?
Once we have received the items back at our warehouse, we will process the refund or exchange and it can take up to 7 working days before the money will show in your account or you will receive your exchanged item.

Other

How do I sign up for a catalogue?
Call us on +44 (0) 1789 722658 or email customer.service@nlavw.com to receive our latest catalogue.

How much does the fitting service cost?
The fitting service cost varies depending on what part needs fitting, it is based on an hourly rate of £30. You can see some examples or get more information on the Fitting Service page. Or call us on 0044 (0)1789 722658 or email enquiries@nlavw.com